Terms & Conditions

1. Services

Lushlengthsbytayla provides professional hair extension services, including nano bead fittings, weave installs and tape extensions, along with the maintenance, refits and removals that go with them, and bouncy blow dries. All work is carried out by a qualified and insured stylist. Services are agreed at consultation and may be adapted during the appointment where the condition of the hair makes the original plan unsafe or unachievable.

Colour services are not offered. Tayla does not colour, lighten or chemically treat hair. Extension hair is matched to your existing colour at consultation, so any colour work you want doing should be done by your own colourist before the fitting, not after it.

Consultation first: A consultation is required before any extension fitting and is free of charge. It exists so the colour can be matched in daylight, the density at the root assessed, and the right weight and method agreed. Lushlengthsbytayla reserves the right to decline a fitting where the consultation shows the hair cannot safely carry it.

Where services are provided: Services are offered from the private studio in Peterborough. Appointments at a client’s own address are not currently offered.

Accessibility and inclusivity: Lushlengthsbytayla is committed to providing an inclusive service. Please mention any accessibility needs at booking and reasonable adjustments will be made where possible.

2. Bookings and appointments

Scheduling: Appointments can be booked online, by phone or by message, subject to availability.

Confirmation: A booking is confirmed only once the deposit has been paid and a confirmation email or text has been issued.

Arrival: Please arrive at the appointment time so there is space for a proper consultation before work begins.

Late arrivals: Late arrival may result in a shortened or reduced service so that subsequent appointments are not affected, with no reduction in fees. Arrival more than 15 minutes late may be treated as a non-attendance, and section 4 then applies.

Minimum age: Clients under 16 must be accompanied by a parent or guardian, who must give consent for any extension fitting.

3. Extensions

The hair is not included in the fitting price. The prices listed on the services page cover Tayla’s time and skill in fitting only. The extension hair itself is quoted separately at consultation, because the amount needed depends on your length, density and the thickness you are after. You will be given an exact figure for the hair before you are asked to commit to anything.

Suitability: Extensions add weight to your own hair. Where the consultation or the pre-appointment form shows active shedding, thinning, a receding hairline, chemically weakened hair, or a scalp condition that fitting would aggravate, Tayla may recommend a lighter set, a different method, or postponing until the hair recovers. She may also decline the work outright. This is not a judgement about you and is not negotiable: fitting weight onto hair that cannot hold it causes traction alopecia, which is not always reversible.

Disclosure: You must disclose any bleaching, colouring, relaxing, perming or keratin treatment, any previous extension damage, and any hair loss, shedding or scalp condition. Lushlengthsbytayla accepts no liability for damage or unexpected results arising from undisclosed hair loss, scalp conditions or prior chemical services.

Maintenance is part of the service, not an optional extra. Nano beads and tape need moving up roughly every 6 to 8 weeks, and weaves re-plaiting on a similar rhythm. Bonds left beyond that migrate down the hair shaft, matt at the root and pull. Where a client does not return for maintenance within a reasonable time of the interval advised at fitting, Lushlengthsbytayla accepts no liability for resulting damage, matting or breakage.

Colouring extension hair: Do not colour, bleach or tone extension hair yourself, and do not use purple or silver shampoos on it without asking first. Extension hair is processed differently from your own and does not respond the same way. Damage caused this way is not covered by the adjustment terms in section 9.

Results: How a set looks and how long it lasts depend on your own hair’s condition and density, how it is cared for, and how often it is heat-styled. Photographs shown at consultation are treated as a guide to direction, not a guaranteed outcome.

4. Cancellations and rescheduling

More than 48 hours’ notice: Cancel or reschedule with more than 48 hours’ notice and everything you have paid is refunded in full, to the method you paid with.

Within 48 hours: Cancellations inside the 48-hour window, and appointments not attended, forfeit the 25% deposit. Anything paid above the deposit is refunded. Where the full price was paid at booking — which applies to appointments booked inside the 48-hour window — this means 75% of the price is returned and the 25% deposit is retained.

The deposit is retained because an appointment held for you and cancelled at short notice cannot realistically be filled, and fittings occupy most of a working day. In cases of documented emergency a full refund or a credit valid for 6 months may be offered at the discretion of Lushlengthsbytayla.

Unpaid balances: For appointments booked in advance, the remaining balance is requested by payment link within 48 hours of the appointment. Where that balance is not settled, the appointment may be cancelled and the deposit retained under the terms above.

Rescheduling: Requests to move an appointment within 48 hours may be accommodated subject to availability.

Force majeure: Lushlengthsbytayla is not liable for failure to perform services due to events beyond reasonable control, including severe weather, illness or other unforeseen emergencies. Clients will be notified promptly and offered a full refund or a rescheduled appointment.

5. Payments

Pricing: Fitting prices are listed on the services page and cover the fitting only. The cost of the extension hair is quoted separately at consultation, as set out in section 3. Where hair is unusually long or dense and requires significantly more time than the standard service allows, any additional charge will be agreed with you at consultation, before work begins. Prices are subject to change without notice.

Deposits: A deposit of 25% of the service price is taken at booking to secure the appointment and is deducted from the final bill.

Appointments booked inside 48 hours: Where an appointment is booked within 48 hours of the appointment time, the full price is payable at booking in order for the appointment to be confirmed.

Remaining balances: For appointments booked further ahead, a payment link for the remaining balance is sent within 48 hours of the appointment. Payment is made online unless an alternative has been agreed with Lushlengthsbytayla in advance.

The cost of the hair: Where extension hair is supplied, it is quoted separately after consultation and charged by its own payment link. It is not included in the fitting price and is not covered by the deposit.

Gift cards: Gift cards are non-refundable but transferable, and must be used within 12 months of purchase.

6. Client responsibilities

• Disclosure: Complete the pre-appointment consultation form and disclose any allergies, scalp or skin conditions, medication, pregnancy, any hair loss or shedding, and the chemical and extension history of your hair.
• Preparation: Arrive with clean, dry hair, free of heavy oils, dry shampoo and product build-up. Bonds do not hold on a coated hair shaft. If you are already wearing extensions, brush them through beforehand so the bonds can be reached.
• Aftercare: Follow the aftercare advice given at the fitting, and return for maintenance at the interval advised. Section 3 sets out what happens if you do not.
• Conduct: Behave respectfully. Inappropriate behaviour, including harassment or attending under the influence of alcohol or drugs, may result in the appointment being ended and future services refused, without refund.
• Personal belongings: Lushlengthsbytayla is not responsible for lost, stolen or damaged items, including damage to clothing not protected by the gown provided.

7. Stylist responsibilities

The stylist will maintain a professional, safe and hygienic working environment in line with UK regulations.

Tools, brushes and gowns are cleaned and sanitised between clients, and fresh towels are used for every appointment.

The stylist reserves the right to refuse or stop a service where proceeding would risk damaging the hair, where the hair is not strong enough to carry the weight requested, or where a client’s behaviour poses a risk to safety.

8. Health and safety

Contraindications: Extension fitting may not be suitable where there is broken skin, an active scalp condition, ongoing hair loss or shedding, traction damage from a previous set, or hair significantly weakened by bleaching or chemical treatment. Lushlengthsbytayla reserves the right to refuse a service where it would pose a health risk or risk lasting damage to the hair.

Allergies: Please disclose all known allergies, including to adhesives and tape, bond remover, latex, and nickel or other metals used in beads and rings.

Aftercare: Aftercare advice is provided at the end of each appointment. Lushlengthsbytayla cannot be held responsible for results affected by missed maintenance appointments, colouring or toning the extension hair, heat styling without protection, sleeping on wet hair, or the use of unsuitable products after the service.

9. Adjustments and refunds

Putting it right: If you are unhappy with your hair, please get in touch within 7 days. Where the result differs from what was agreed at consultation, an adjustment appointment will be offered at no charge. A bond that slips in the first week will always be refitted free, so please say rather than pulling at it.

What is not covered: Adjustments do not cover damage caused by missed maintenance, by colouring or toning the extension hair, or by removing bonds yourself. Nor do they cover a change of mind about a length, thickness or colour match that was agreed at consultation.

Refunds: Refunds for services already carried out are not generally provided, since the work cannot be returned. Where a service was not delivered as agreed and an adjustment is declined or unsuitable, a partial refund or credit may be offered at our discretion. A change of mind about an agreed result is not grounds for a refund.

Feedback and complaints: Please raise any concerns promptly by emailing hello@lushlengthsbytayla.com. Complaints are investigated promptly and we aim to resolve them within 7 working days.

10. Promotions and discounts

Lushlengthsbytayla may offer promotions or discount codes, subject to the terms stated at the time of the offer. Promotions cannot be combined with other offers unless explicitly stated and are subject to availability.

11. Privacy and confidentiality

Lushlengthsbytayla complies with the UK General Data Protection Regulation (GDPR). Client information, including consultation records, the hair and extension history you disclose, and the method and weight fitted, is kept confidential and stored securely. Clients have the right to access, rectify or request deletion of their data by contacting hello@lushlengthsbytayla.com. Data will not be shared with third parties without consent, except as required by law. See the privacy policy for full detail.

12. Liability

Lushlengthsbytayla is not liable for any injury, loss or damage arising from services unless caused by negligence or wilful misconduct.

Clients accept responsibility for disclosing any condition, allergy, hair loss or prior chemical service that may affect the safety or outcome of the appointment, and for following the aftercare and maintenance advice given at the fitting.

13. Changes to terms

Lushlengthsbytayla reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page. Continued use of our services after changes constitutes acceptance of the revised terms.

14. Governing law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes will be resolved in the UK courts.

15. Contact information

For questions or to report an issue, please contact hello@lushlengthsbytayla.com.

16. Intellectual property

All content on the Lushlengthsbytayla website, including text, images and logos, is owned by us or our licensors. You may not reproduce, distribute or use it commercially without written permission. Photographs of your hair will only be taken and shared with your explicit consent, which you may withdraw at any time.

By booking or receiving services from Lushlengthsbytayla, you acknowledge that you have read, understood and agree to these Terms and Conditions.